I am writing to formally express my deep frustration and disappointment regarding the handling of my recent rental application and the unit that was reserved for me and my family.
I received an automated email from your office stating that my application had been approved. Based on this official confirmation and the understanding that a specific unit was reserved for us, I took the necessary steps to prepare for our move, which included transferring my utilities to the new address.
To subsequently find out that you had no intention of giving us the unitâwithout any formal explanation or communicationâis completely unacceptable. If there was an issue or a misunderstanding regarding our application, it could have easily been clarified with a simple phone call, email, or text message. Instead, my family and I have been left facing unnecessary stress, inconvenience, and financial disruption because of your lack of communication.
You should have directly informed me that you were not accepting my application rather than sending an automated approval and allowing us to move forward with utility transfers.
I request that a manager contact me immediately to clarify exactly what happened and how your office intends to resolve this matter.
The automatic response is completely disrespectful. I donât need you to tell me that Youâre sorry for my experience
LaRaye Roberson
October 21, 2026
